Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at contactenorthbyross@gmail.com.

Refund Policy

We want you to love what you ordered. Here's how we handle returns and exchanges.

Damaged or Defective Items: If your order arrives damaged, misprinted, or defective, we'll make it right with a free replacement. Please contact us within 30 days of delivery with a photo of the issue and your order number.

Wrong Size or Change of Mind: Because every E. North item is made to order, we're unable to accept returns for sizing issues or change of mind. We encourage you to review the size guide on each product page before ordering.

Exchanges: We offer exchanges for store credit on a case-by-case basis. Customers are responsible for return shipping costs.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactenorthbyross@gmail.com.

Refund address details will be provided upon making a refund request claim.